Answers that make
software simpler.

All orders must be placed through our website. Choose the product, review its description and licence conditions, and complete checkout. We do not issue manual invoices for orders.

Most digital orders are provisioned within two business hours after payment reflects, during our business hours. Check your inbox and spam folder for the delivery email. Some products may have different arrangements shown on the listing.

Our products are delivered digitally unless a specific listing says otherwise. Delivery information may include a licence key, download link or installation instructions, depending on the product.

Availability and geographical restrictions can vary. Please check the checkout eligibility and product terms before placing an order.

Not all licences permit commercial use. Certain products are intended for personal or educational use only. Check the product listing and applicable licence terms carefully before ordering; do not assume that a product is licensed for commercial work.

Please check the operating system, hardware and version requirements before purchasing. Compatibility is the customer’s responsibility. If you are unsure, contact us before placing an order.

For the Autodesk licences offered through our store, we require a personal email address such as Gmail, Outlook or Hotmail. Business and custom-domain addresses cannot be used for these licences. Each licence seat requires its own eligible email address.

Where stated on the product listing, purchasing the latest 2027 edition provides access to the 2024, 2025, 2026 and 2027 versions. Availability is product-specific and subject to the applicable licence conditions.

Office 2024 Professional Plus is supplied under a volume-licensing model rather than as a retail licence that binds to a personal Microsoft account. Please review the listing for its activation method and included applications.

We offer assistance by email and WhatsApp. Remote installation through TeamViewer QuickSupport is available for selected products and is mandatory for some listings. Please check the individual product page.

Where remote installation is included or required, our support team will guide you through TeamViewer QuickSupport and assist with the relevant installation. Please do not share account passwords or sensitive information.

Reinstallation and reactivation options depend on the product and its licence conditions. Contact support with your order number so we can advise on your specific purchase.

Yes. Call +27 87 147 8872 using your normal phone dialler to reach reception during business hours. The same number also accepts WhatsApp text messages, but WhatsApp voice calls are not supported. For technical assistance, you can also contact us by email or WhatsApp message.

Refunds are assessed under our published Refund Policy and applicable South African law. Activation, redemption, disclosure of a digital key and product-specific conditions may affect eligibility. Contact us with your order details for an assessment.

Please contact our support team before requesting a return. We can investigate first-use activation issues and advise on an appropriate solution under the product terms.

EFT orders are processed once payment has reflected in our account, not merely when a proof of payment is sent. Provisioning times apply during business hours.

Call reception on +27 87 147 8872 using a normal telephone call, or send a WhatsApp text message to the same number. WhatsApp voice calls are not supported. You can also email sales@digisoft-za.co.za or use our Contact Us page. For order support, include your order number and product name.

Monday to Thursday: 08:00–16:30. Friday: 09:00–15:30 (South African time). We are closed on weekends and public holidays.